Support
Help with the gymsystems website and the iPhone app.
Questions about your membership
Your gym manages your account, subscription, classes and payments. For these, contact the front desk of your gym.
Common questions
I cannot sign in
Check that the right gym is selected (tap the gym name at the top of the app) and that you use the email and password of your member account. If you forgot your password, open gymsystems.ch, choose your gym and use Forgot password on its sign-in page.
The app says I do not have an account at this gym
Your gym creates your member account. Ask the front desk to create or check it, and make sure the email you use matches the one they have.
The door code does not scan
Turn the screen brightness up, keep the Access tab open (the code refreshes every 30 seconds) and make sure you are online. If it still fails, ask your gym to check your membership and signed waivers.
How do I change my gym?
Tap the gym name at the top of the Access tab, or open the Account tab and tap Change.
How do I delete my account?
Ask your gym to delete your account, or write to us at the address below. Some records must be kept by law.
Contact us
For problems with the app or the website, write to us. Please include the name of your gym and what happened.
The iPhone app needs iOS 17 or later.